Frequently Asked Questions
Everything you need to know about your Fontaines D.C. orders and merchandise.
When will my order be shipped?
Orders are typically processed within 2-3 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your package's journey.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What is your return policy for merchandise?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached and include your order slip in the package.
How do I care for my apparel items?
To preserve the quality of the prints and fabric, we recommend washing garments inside out in cold water and hanging them to air dry.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
What should I do if my item arrives damaged?
If your order is damaged during transit, please contact our support team immediately with your order number and photos of the damage so we can arrange a replacement.